My Favorites

3rd Party
– Cx has 3rd Party device that won’t connect. Everything else connects. Referred cx to device manufacturer support. And provided their number. Cx will contact them.

– Customer has 3rd Party router that won’t connect. Modem is showing online. Offered our Spectrum router. Customer will contact router manufacturer for further support.

Fixed itself
– issue resolved itself. Case closed.

Power Cycle

SLOW
– cx getting slow connection. cx is getting fast internet after power cycle.

INTERMITTENT
– cx internet keeps going in an out. power cycled devices. cx back online. will call back if issue continues.

NO INTERNET
– cx called because the internet is not working. internet is now working after power cycle.

STVA TV APP
– cx called because the stva is not working. stva is now working after power cycle.

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Other

cx wanted more info on ad he saw on spectrum website. xfer to sales