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Bulk
– Customer has a bulk account. Will transfer to bulk support.

Commercial
– Customer has a Commercial account. Will transfer to Business support.

Billing
– Customer has billing issue. Will transfer to Billing.

CSG
– Customer has a CSG account. Will transfer to CSG support.

Sells
– Customer wants to make changes to account and looking into different tv packages and promo pricing. Will transfer customer to sells existing for further assistance.

Video
– Customer has issue with cable box issue. Will transfer to Video support.

Fiber
– Customer has fiber. Will transfer to Fiber support.

Retention
– Customer wants to disconnect service. Will transfer to RETENTION for further assistance.

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Dropped Call
– Customer seems to have dropped the call.

Released Call
– Dead air. Their was no response from called. Announce call release 30sec in advanced, still no response. Call released.

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