ROUTER
cx has a bad router and will replace it with a new one at a local spectrum store
AWG
cx will exchange AWG (modem/router) at local spectrum store for new devices.
MODEM and ROUTER
Cx will exchange both modem and router at local spectrum store.
MODEM
– Customer will exchange the modem at local spectrum store. Modem will not power on at all.
– Customer turned down truck roll, customer wants to try getting a modem first.
