ROUTER
cx has a bad router and will replace it with a new one at a local spectrum store

AWG
cx will exchange AWG (modem/router) at local spectrum store for new devices.

MODEM and ROUTER
Cx will exchange both modem and router at local spectrum store.

MODEM
– Customer will exchange the modem at local spectrum store. Modem will not power on at all.
– Customer turned down truck roll, customer wants to try getting a modem first.

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