My Favorites

No Outlet
– Customer cant find active line to complete selfinstall. set tc.

Intermittent Modem
– Customer is being constantly disconnected from HSD. set tc.

Intermittent Router
– Router is constantly disconnecting and drops signal randomly. set tc.

Router Offline
– Customer is unable to connect to HSD. its possibly a router issue.

Modem Offline
– Modem will not connect to our service. set tc

Slow
– Internet is not performing well. Slow speed/buffering. Set tc

Down DROP
– Customers main drop is damaged/cut truck roll has been scheduled.

Out of Scope
– Signal is out of scope. Customer is experiencing subpar performance. Set TC.

T4
– Cx has many T4 Timeouts in scope. Set tc

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ETD
– All services out. Customer would like to have a tech visit asap.

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